MyFW lets Fort Worth residents report potholes with their phones

If there’s a fire always out on your street or a pothole that’s threatening to swallow your car, there’s a application for that.

The City of Fort Worth launched the MyFW smartphone app in August and since then it has become an increasingly popular way for residents to file complaints about lights, signs, nests. chicken, graffiti and all the other kinds of problems that city departments can fix.

More than 25,000 service requests have been made through the app, or roughly 7% of the roughly 336,500 requests the city has received so far in 2019.

The app for iPhone and Android allows people to report issues by filling out basic information and uploading a photo. Residents can also use an interactive map and list to track their request or see what others have submitted.

Users can register or apply anonymously. As of November, approximately 7,100 people had used the app. More than 5,700 had done so anonymously.

The thousands of people who used the app between August and November may have seen a problem.

Sometimes a service request, such as a dark lamppost, was marked “closed,” but no work was done. Michelle Gutt, spokesperson for the city, said the problem was twofold. In some cases, city workers accidentally marked a work order closed before the work was completed, but in most cases a software glitch caused tickets to close early.

The city has worked with Motorola to resolve the issues and has not received any complaints since.

This story was originally published December 24, 2019 5:59 am.

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Luke Ranker covers the intersection of people and government focused on Fort Worth and County Tarrant. He came to Texas from the Kansas Plains, where he covered virtually everything including government, business, crime, and Topeka courts. He survived a single winter in Pennsylvania as a late-breaking reporter. He can be reached at 817-390-7747 or [email protected]
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